PRIVACY POLICY

Last Updated: May 21, 2026

IDLE HOUR, LLC ("Idle Hour," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit idlehour.com, purchase products from us, communicate with us, or otherwise interact with our services (collectively, the "Services").

This Privacy Policy is intended to be both transparent and practical. We believe privacy policies should be understandable to the people who use them while also clearly setting expectations around how information is handled.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Scope Of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Customers and purchasers
  • Trade and design professionals
  • Individuals who communicate with us by email, phone, social media, or forms
  • Users interacting with our advertising or marketing content

This Policy does not apply to third-party websites, services, or platforms that we do not own or control.

2. Information We Collect

We collect information in several ways depending on how you interact with us.

A. Information You Provide Directly

You may provide personal information when you:

  • Place an order
  • Submit an inquiry
  • Request shipping quotes
  • Join our mailing list
  • Create an account
  • Submit trade information
  • Participate in consultations or sourcing requests
  • Communicate with us through forms, email, phone, or social media

This information may include:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Transaction Information

  • Purchase history
  • Order details
  • Delivery information
  • Payment confirmation information

Account Information

  • Login credentials
  • Saved preferences
  • Account activity

Trade & Design Information

If you are a designer, architect, or trade professional, we may collect:

  • Business name
  • Website
  • Resale certificate information
  • Project details
  • Client delivery information
  • Design references or inspiration materials

Communications & Submitted Materials

You may voluntarily provide:

  • Room photographs
  • Mood boards
  • Inspiration imagery
  • Measurements
  • Design plans
  • Correspondence and notes

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically using cookies, pixels, analytics tools, and similar technologies.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location
  • Referral source
  • Pages viewed
  • Time spent on pages
  • Shopping behavior
  • Interaction with emails or advertisements

This information helps us:

  • Operate and improve our website
  • Understand customer interests
  • Improve site performance
  • Personalize content and advertising
  • Prevent fraud and abuse

C. Information from Third Parties

We may receive information from trusted third parties including:

  • Ecommerce platform providers
  • Payment processors
  • Shipping and logistics providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention services
  • Social media platforms

Examples may include services provided through platforms such as Shopify, payment processors, freight carriers, and marketing tools.

3. How We Use Your Information

We use personal information for legitimate business and operational purposes, including:

A. To Provide Products & Services

Including to:

  • Process transactions
  • Fulfill orders
  • Coordinate shipping and delivery
  • Provide white-glove delivery coordination
  • Arrange freight logistics
  • Process returns or claims
  • Provide customer support

B. To Communicate With You

Including:

  • Order confirmations
  • Shipping updates
  • Customer service responses
  • Appointment scheduling
  • Product inquiries
  • Trade communications

C. Marketing & Advertising

We may use information to:

  • Send newsletters and promotional emails
  • Notify you about new inventory
  • Personalize advertising
  • Measure advertising effectiveness
  • Retarget visitors through advertising platforms

You may opt out of marketing emails at any time by using the unsubscribe link in our communications.

D. Site Improvement & Analytics

We use information to:

  • Analyze site performance
  • Improve user experience
  • Understand shopping behavior
  • Optimize inventory presentation
  • Improve functionality and navigation

E. Fraud Prevention & Security

We may use information to:

  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Verify identity for high-value purchases
  • Protect our business and users
  • Enforce our Terms & Conditions

4. Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

  • Operate our website
  • Remember preferences
  • Analyze traffic
  • Personalize content
  • Support advertising and marketing efforts

Third parties may also use tracking technologies on our website for analytics and advertising purposes.

You may control cookies through your browser settings. Disabling cookies may affect site functionality.

Global Privacy Control (GPC)

Our website recognizes Global Privacy Control ("GPC") signals where required by applicable law. If your browser sends a GPC signal, we will treat it as a request to opt out of certain data sharing or targeted advertising activities associated with that browser or device.

5. How We Share Information

We do not sell personal information in the traditional sense of exchanging customer lists for money.

However, we may share information in the following ways:

A. Service Providers

We share information with vendors and providers who help us operate our business, including:

  • Payment processors
  • Shipping and freight providers
  • White-glove delivery companies
  • Technology providers
  • Cloud storage providers
  • Analytics providers
  • Email marketing providers
  • Fraud prevention services

These providers receive only the information reasonably necessary to perform services on our behalf.

B. Advertising & Marketing Partners

We may share limited identifiers, browsing behavior, and advertising data with advertising and marketing platforms to:

  • Deliver targeted advertising
  • Measure campaign performance
  • Reach audiences likely to be interested in our products

Under certain state privacy laws, this may constitute "sharing" or "targeted advertising."

C. Trade & Delivery Coordination

If necessary to fulfill deliveries or projects, we may share:

  • Shipping addresses
  • Delivery contacts
  • Scheduling details
  • Limited project-related information

with carriers, movers, installers, or logistics providers.

D. Legal Compliance & Protection

We may disclose information:

  • To comply with legal obligations
  • In response to subpoenas or lawful requests
  • To protect our rights or property
  • To investigate fraud or security concerns
  • In connection with a merger, acquisition, or sale of assets

6. Text Messaging & SMS Communications

If you opt into SMS communications, we may send:

  • Order updates
  • Delivery notifications
  • Marketing or promotional messages

Consent to receive marketing text messages is not required as a condition of purchase.

Message and data rates may apply.

You may opt out at any time by following the unsubscribe instructions in the message or contacting us directly.

7. Customer Content & Social Media

If you voluntarily submit photographs, design materials, testimonials, reviews, or other content to us:

  • You grant us permission to use that content for customer service and operational purposes
  • We will not publicly feature identifiable customer interiors or content for marketing purposes without permission

If you tag us on social media or submit content for possible publication or reposting, we may request permission before use.

8. Data Retention

We retain information only as long as reasonably necessary for business, legal, accounting, tax, security, and operational purposes.

Typical retention periods may include:

  • Transaction records: up to 7 years
  • Marketing information: until you unsubscribe or become inactive
  • Trade account information: as needed for ongoing relationship management
  • Security and fraud records: as reasonably necessary

Retention periods may be extended where legally required or necessary to resolve disputes.

9. Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information.

However:

  • No website or transmission method is completely secure
  • We cannot guarantee absolute security
  • Users should avoid transmitting sensitive information through unsecured channels

10. Your Privacy Rights

Depending on your state or country of residence, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Delete personal information
  • Receive a copy of your information
  • Opt out of targeted advertising or data sharing
  • Withdraw consent where applicable
  • Appeal certain privacy request decisions

To exercise your rights, contact us using the information below.

We may verify your identity before processing requests.

Authorized agents may submit requests on behalf of consumers where permitted by law.

California Privacy Rights

Residents of California may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act ("CPRA"), including:

  • The right to know categories of personal information collected
  • The right to request deletion
  • The right to correct inaccuracies
  • The right to opt out of "sharing" for targeted advertising

We do not knowingly sell or share personal information of individuals under 16 years old.

11. International Users

If you access our Services from outside the United States, your information may be transferred to and processed in the United States and other jurisdictions where our service providers operate.

By using our Services, you acknowledge these transfers.

12. Children's Privacy

Our Services are not intended for children under 18 years old.

We do not knowingly collect personal information from children.

If we become aware that a child has submitted personal information, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to third-party websites or platforms.

We are not responsible for:

  • The privacy practices of third parties
  • Their content
  • Their security practices

We encourage you to review their policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in law
  • Operational updates
  • Technology changes
  • Business practices

Updated versions will be posted with a revised "Last Updated" date.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

IDLE HOUR, LLC
PO Box 525
Westport, CT 06880
📧 info@idlehour.com